Customer Information

Advance Guttering has been in the guttering business since 1981. During which time many thousands of guttering jobs have been successfully completed.

Advance Guttering offers obligation free quotes by our team of experienced estimators, backed up with licensed installers who pay attention to every little detail, to ensure you are satisfied with your job. Advance Guttering backs up all material and workmanship with a written warranty to give you that peace of mind. If you have any questions, you can contact our friendly customer service team on
02 9623 7284 or drop us an email enquiry.

Following are some of the more frequent questions customers have asked over the years:

Do Advance Guttering charge a fee for providing a written quotation?
No, Advance Guttering will send out an experienced estimator to evaluate the work required and provide you with a written quotation.

What happens to the existing guttering and other job spoil generated in installing my new guttering?
This material is removed and the job site is cleared of all installation debris.

Is Advance Guttering insured in respect of Public Liability and Workers Compensation Insurance?
Yes, The company is insured against these risks.

What is the procedure if the installer finds broken roof tiles whilst working on the roof?
If the customer supplies the correct tile or ridge the installer will replace them and advise you accordingly.

If your installer finds that the storm water is blocked what do I do?
You need to get in touch with a licenced plumber/drainer to have the blockage removed.

Are the materials used by Advance Guttering covered by a warranty?
The warranty for materials is subject to the terms and conditions applicable to the material chosen (ie Steel or Aluminium). See our suppliers' website - Ace Gutters - Stalco Continuous Gutters.

What is meant by the term “Continuous Guttering”?
This term is used to identify the process whereby guttering is rollformed at the job site.This process minimises the need for unnecessary lap joins in the new guttering.

Who delivers the guttering and/or accessories ?
Advance Guttering will arrange for the material to be delivered by one of its regular suppliers who willrequire access to your property to store the material, pending arrival of the installer. Please notethat adequate space should be available as some of the gutter lengths could be up to 20 metres inlength.

Does rainfall affect the installation process ?
Yes, Installers cannot perform the work during wet weather. Advance Guttering will do all in their power to minimise any inconvenience to you.